Candlewood Suites Jacksonville East Merril Road by IHG | Hotel in Jacksonville
Hotel
8.4
(549 Reviews) |
1 Bathroom
Available rates:
Hotel in Arlington, Jacksonville
Hotel in Jacksonville with a 24-hour fitness center and a 24-hour business center Along with an outdoor pool, this hotel has a 24-hour fitness center and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, concierge services, and dry cleaning. Candlewood Suites Jacksonville East Merril Road by IHG offers 95 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels and pay movies. Accommodations all include kitchens. Bathrooms include shower/tub combinations and hair dryers.
This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Show more
Amenities
Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Guest Services
Entertainment
Barbecue/Outdoor Cooking
Child Friendly
Internet
Kitchen
Laundry
Policies
Check-in
Check-in time starts at 4 pm late check-in subject to availability
Check-out
Check-out before 11 am
Child Policy
Children are welcome. rollaway/extra beds are available for usd 10.0 per night. cribs (infant beds) are available for usd 10.0 per night.
Payment Policy
Pet fee: usd 150 service animals are exempt from fees crib (infant bed) fee: usd 10.0 per night rollaway bed fee: usd 10.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets allowed for an extra charge of usd 150 restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees up to 80 lbs per pet
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted
Reviews
Daniel
Sep 24, 2025 05:34:27 AM
Review Score:
4
Summary: I have stayed here multiple times it's close to home and great for emergencies such as this trip when I couldn't stay at my apartment. The first few days were fantastic, nice and relaxing as you would expect for a hotel stay. Mid way through my stay I got a call from the front desk while I was out that I needed to come back and clean my room because it was disgusting. They claimed my cats, who are registered emotional support animals with paperwork to prove it, pooped on the floor. I came back and there was a tiny piece that got kicked out of the box. When I got to the hotel the front desk lady who called me handed me a trash bag to help clean it up which I thought was nice. About 10 minutes after I picked it up and cleaned the room she came back saying it was disgusting and forced me to spray what she said was febreze, so I did a few times around the box. As I handed the bottle back to her she snatched it away and said it wasn't enough and proceeded to spray every inch of my room so even if it did smell all I can smell now was the febreze, I could even taste it in the air it was so much. As she was doing this she questioned me about how many cats I have, are they both service animals, what kind of service animals, and then didn't believe me when I answered her. My two cats are both registered emotional support animals this was documented when I checked in. The biggest issue is my entire stay I had the no housekeeping and animal roommate sign on the door so no one would enter
See All Reviews
Reviews
Daniel
Sep 24, 2025 05:34:27 AM
Review Score:
4
Summary: I have stayed here multiple times it's close to home and great for emergencies such as this trip when I couldn't stay at my apartment. The first few days were fantastic, nice and relaxing as you would expect for a hotel stay. Mid way through my stay I got a call from the front desk while I was out that I needed to come back and clean my room because it was disgusting. They claimed my cats, who are registered emotional support animals with paperwork to prove it, pooped on the floor. I came back and there was a tiny piece that got kicked out of the box. When I got to the hotel the front desk lady who called me handed me a trash bag to help clean it up which I thought was nice. About 10 minutes after I picked it up and cleaned the room she came back saying it was disgusting and forced me to spray what she said was febreze, so I did a few times around the box. As I handed the bottle back to her she snatched it away and said it wasn't enough and proceeded to spray every inch of my room so even if it did smell all I can smell now was the febreze, I could even taste it in the air it was so much. As she was doing this she questioned me about how many cats I have, are they both service animals, what kind of service animals, and then didn't believe me when I answered her. My two cats are both registered emotional support animals this was documented when I checked in. The biggest issue is my entire stay I had the no housekeeping and animal roommate sign on the door so no one would enter
Kerri
Aug 15, 2025 11:38:54 PM
Review Score:
10
Summary: Great stay for one month and one week while working on a construction project. Great staff, great stay.
Marco
Jul 27, 2025 11:27:32 PM
Review Score:
10
Summary: When I arrived was greeted with a friendly smile, Elena was very friendly and polite and professional. Made me feel welcome.
Crystal
Jul 14, 2025 05:43:31 AM
Review Score:
10
Summary: This is the second time I have stayed at this location and it's does not disappoint. The place is comfortable, and clean! Updated, and just all around good quality. Cleanliness is top notch and the staff are very friendly! It's located conveniently also!
Kevin
Jul 9, 2025 01:21:01 AM
Review Score:
10
Summary: I always stay here when im in Jacksonville. Many dining options in the area. Hotel staff is always great!
Melanie
Jul 3, 2025 08:27:45 PM
Review Score:
6
Summary: N/
Michelle
Jun 24, 2025 02:29:28 AM
Review Score:
10
Summary: Studio room would definitely have been a perk if we were staying longer than a day! Having a kitchenette in room, awesomely convenient! Overall the room was great, spacious, clean, comfortable. The showerhead was kind of corroded which maybe makes it look a little dinghy at first glance. And the carpet has that feel when carpets get old and over used, where... It just feels a little sticky. Staff was excellent, incredibly friendly service.
Bryan
Jun 23, 2025 03:23:48 AM
Review Score:
6
Summary: The property needs updating. The room was very humid even with the a/c running. The towels, our clothes, the sheets felt damp because of this issue. The bed and pillows were comfortable, but the dampness issue made it hard to sleep since you felt tacky. The kitchen did supply some pots and pans but no plates, bowls or utensils. So if you plan to use the kitchen, plan on disposable I guess unless it was just an issue for our room. The chair in the room really needs to be cleaned because there was a definitely an odor from it that lingered in the air at times; again, could be from how humid it was in the room. The lobby and hallways were fine though. I tried to mention this to the front desk; however, the gentleman seemed to ignore me and the woman who tried to help I don't think understood me completely. I get it's Florida and have had humidity issues before, but this made for an uncomfortable stay.
Robert
Jun 20, 2025 05:17:01 AM
Review Score:
10
Summary: Everything was good. It was what I expected.
Kennedy
May 31, 2025 03:20:15 AM
Review Score:
8
Summary: Privacy …. no maid service coming in room unless requested
